Refund policy

We want you to be completely satisfied with your purchase from us. Please read our return policy carefully:

1. Eligibility:

  • Returns are only accepted within ten (10) days of the delivery date.
  • To be eligible for a return, items must be unused, undamaged, and in their original packaging.
  • Only items damaged during shipping are eligible for return.

2. Non-Returnable Items:

  • Custom fingerboard parks are non-returnable due to their personalized nature.
  • Used or damaged items, other than damage during shipping, are not eligible for return.

3. Return Process:

  • To initiate a return, please contact our customer service team within the specified timeframe.
  • Provide your order number and a detailed reason for the return.
  • Photo proof of the damage incurred during shipping is required for all return requests.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to damage during shipping.
  • We recommend using a trackable shipping service for return shipments.

5. Refund Processing:

  • Once we receive and inspect the returned items, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used for the purchase.

6. Restocking Fee:

  • A restocking fee may apply to returned items at our discretion.

7. Exchanges:

  • We do not offer exchanges. If you wish to exchange an item, please initiate a return and place a new order for the desired item.

8. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately for assistance. We will work to resolve the issue promptly.
  • Photo proof of the damage is required for all damage claims.

9. Contact Us:

  • If you have any questions or concerns regarding our return policy, please contact our customer service team for assistance.

By making a purchase from us, you agree to abide by the terms and conditions of our shipping and return policy. We reserve the right to update or modify our shipping and return policy at any time without prior notice.